Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Make a purchase or place an order
• Schedule a service appointment
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

Types of Personal Information

The personal information we may collect includes:

• Name and contact information (email, phone, address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Service history and preferences
• Communication history with our support team
• Computer specifications and technical information (for service purposes)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and geolocation data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies data

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process and fulfill your orders
• Provide technical support and customer service
• Schedule and manage service appointments
• Send order confirmations and updates
• Handle warranty claims and returns

Account Management

• Create and maintain your user account
• Authenticate your identity
• Remember your preferences and settings
• Provide personalized recommendations

Communication

• Respond to your inquiries and support requests
• Send important updates about our services
• Deliver marketing communications (with your consent)
• Notify you about promotions and special offers

Business Operations

• Analyze website usage and improve our services
• Prevent fraud and ensure security
• Comply with legal obligations
• Conduct research and development

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Shipping and logistics
• Email marketing and communications
• Website analytics and performance monitoring
• Customer support platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential fraud or security issues
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures
• Incident response protocols

5. Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we use your data

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for data processing

Marketing Communications

• Opt-out of marketing emails and communications
• Update your communication preferences
• Unsubscribe from promotional materials

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@finetunepc.com. We will respond to your request within 30 days and may require identity verification.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Retention Periods

• Account Information: Until account deletion or 3 years of inactivity
• Order History: 7 years for tax and accounting purposes
• Service Records: 5 years for warranty and support purposes
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 2 years for performance analysis

8. International Data Transfers

Our services are primarily based in the United States. If you are accessing our services from outside the US, please note that your information may be transferred to, stored, and processed in the United States.

We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Updating the "Last updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated privacy policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.